1. Introduction
This Privacy Policy explains how Kesafaris collects, uses, stores, and protects personal information when you visit our website, request a quotation, submit a safari planning form, make a booking inquiry, subscribe to marketing updates, or communicate with our team. By using this website, you agree to the practices described in this policy.
2. Information We Collect
We may collect personal information that you provide directly, including your name, email address, phone number, travel dates, destination preferences, group size, budget indications, and any special requests you include in inquiry or booking forms.
We may also collect technical information automatically, including IP address, browser type, device information, pages visited, referring pages, and interaction data used to improve website performance, analytics, and security.
3. How We Use Your Information
We use collected information to respond to inquiries, prepare safari proposals, manage bookings, coordinate travel services, communicate itinerary updates, provide customer support, process legitimate business administration, improve our services, and protect the integrity of the website.
If you opt in, we may also use your details to send destination inspiration, promotional offers, planning guidance, or other relevant marketing communications. You may unsubscribe from marketing messages at any time.
4. Booking and Inquiry Information
When you request a quotation or proceed with a booking, we may use your information to coordinate with destination partners, guides, camps, lodges, transport providers, and support teams involved in delivering your safari. We only share the information reasonably required to plan, quote, confirm, and operate your travel arrangements.
5. Payments and Financial Data
We do not intentionally store full card details on this website unless explicitly stated in a secure payment workflow. Payment processing may be handled through approved third-party payment providers. Those providers operate under their own privacy and security policies, and you should review their terms before completing a transaction.
6. Cookies and Analytics
We may use cookies, pixels, analytics tools, and similar technologies to understand website performance, improve user experience, remember preferences, measure campaign effectiveness, and maintain security. You can control cookies through your browser settings, although disabling some cookies may affect site functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary to respond to your inquiry, manage a booking, comply with legal or accounting obligations, resolve disputes, enforce agreements, or maintain legitimate internal business records.
8. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no online system or data transmission method can be guaranteed to be completely secure, and use of the website is at your own risk.
9. International Data Transfers
Because we arrange travel across East Africa and may work with suppliers in multiple jurisdictions, your information may be processed or accessed outside your country of residence where necessary to deliver requested services.
10. Your Rights
Depending on your location and applicable law, you may have the right to request access to your personal data, correction of inaccurate information, deletion of personal data, restriction of processing, objection to certain uses, or withdrawal of consent for marketing communications.
11. Third-Party Links
This website may contain links to external sites, partner pages, or third-party services. We are not responsible for the privacy practices, content, or security of third-party websites.
12. Children's Privacy
This website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe a child has submitted personal information through the site, contact us so we can review and remove it where appropriate.
13. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be posted on this page with the current effective update date.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Kesafaris through the contact details listed on our website.